Frequently Asked Questions

Discover clear and concise answers to your questions about Caprome.
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Q: How do I install Caprome on my ChromeOS or ChromeOS Flex device? Arrow
A: Caprome is installed via the Google Workspace Admin Console. The installation process is managed by your organization's Super Admin.
Q: Can I uninstall or disable Caprome? Arrow
A: Caprome is configured to auto-launch on your device and cannot be uninstalled or disabled by users. Uninstallation can only be performed from the Google Workspace Admin Console by the Super Admin.
Q: Does Caprome start automatically on my device? Arrow
A: Yes, Caprome is set to automatically launch when you start your device, ensuring that recording begins as soon as you log in.
Q: What are the system requirements for Caprome? Arrow
A: Caprome is a Progressive Web App (PWA) compatible with ChromeOS and ChromeOS Flex. Additionally, a Chrome Enterprise upgrade is necessary for installation and proper functionality.
Q: How does screen recording work with Caprome? Arrow
A: Caprome records Super Admin, Admin, Agents with comments, and Agents screen activity based on the settings set by the Super Admin. The recording starts automatically when you log in to your device, and notifications will alert you when the recording begins.
Q: Can I stop the screen recording? Arrow
A: No, the screen recording is controlled by your organization's Super Admin.
Q: Will I be notified when my screen is being recorded? Arrow
A: Yes, Caprome provides three notifications to inform you that screen recording has started.
Q: What are the different user roles in Caprome? Arrow
A: Caprome has four user roles:
  • Super Admin: Manages the entire organization and can monitor all users.
  • Admin: Oversees specific agents and manages their recordings and data.
  • Agent with Comments: Can view their own recordings and respond to comments made by Admins.
  • Agent: Their screen is recording
Q: How are user roles assigned? Arrow
A: User roles are assigned by the Super Admin within your organization. These roles determine the level of access and permissions each user has within Caprome.
Q: Can I change my user role? Arrow
A: Only the Super Admin has the authority to change user roles. If you need to change your role, you should contact your Super Admin.
Q: Where is my recorded data stored? Arrow
A: Caprome does not store any data on its own servers. All recorded data is securely stored in your organization's cloud storage of choice.
Q: How is my data protected? Arrow
A: All data recorded by Caprome is encrypted using asynchronous methods to ensure that it is secure and protected from unauthorized access.
Q: Who can access my screen recordings? Arrow
A: Screen recordings can only be accessed by authorized personnel, such as Super Admins and Admins. Agents with comments can view their own recordings, and can also respond to Admin feedback.
Q: Does Caprome comply with data protection regulations? Arrow
A: Yes, Caprome is designed to comply with data protection regulations. Since all data is stored in the customer’s own cloud storage, it adheres to your organization's specific compliance requirements.
Q: What should I do if Caprome is not working correctly? Arrow
A: If Caprome is not functioning as expected, Super Admin.
Q: Why am I not receiving notifications when the recording starts? Arrow
A: Ensure that your device's notification settings allow alerts from Caprome. If the issue persists, inform your Super Admin and contact Caprome's IT support for further assistance.
Q: How can I check if Caprome is recording my screen? Arrow
A: Caprome is designed to run in the background, but you can verify recording activity through the notifications provided at the start of the recording or by checking with your Admin.