Terms of Service

Users are expected to use Caprome ethically and by the company’s policies.

• Agents and Admins must not misuse the system for unauthorized access or data breaches.

We support structured hierarchical roles that strictly govern data visibility & administrative access:

• Super Admin: Oversees the entire system and can manage all users and settings.
• Admin: Manages agents assigned to them by Super Admin.
• Agents with Comments: Can view their recordings and respond to Admin comments.
• Agents: Agents screens will be recorded transparently with notifications.

All content within Caprome, including software, layouts, user interfaces, branding assets, code, designs, and trademarks, is the property of Caprome or its licensors. Unauthorized copying or redistribution is strictly prohibited.

Users are granted a limited, revocable, non-transferable license to access and use Caprome’s services as per their defined role. Commercial redistribution, white-labeling, or general misuse of Caprome’s interfaces is prohibited.

Caprome does not retain any user high-fidelity data on its decentralized servers. All operational recording data is stored securely in the customer’s cloud storage of choice (e.g., Google Drive or other integrated enterprise cloud storage solutions).

All fees for using Caprome are subject to the service agreement executed at subscription initiation. Refunds and termination credits will be handled on a case-by-case basis according to the specifics detailed in the customer service contract.

Caprome is provided “as is” and makes no warranties regarding its performance or uptime. Caprome is not liable for any data loss, leakage, or breach of security related to the customer’s cloud storage configurations or third-party services.

Caprome reserves the right to suspend or terminate user accounts for misuse, violation of these terms, or failure to fulfill financial obligations outlined in the service contract.

These Terms of Service are governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

We may update these terms at any time. Users and administrators will be notified of significant changes through corporate dashboard announcements or direct emails.

For questions or concerns about the Terms of Service, please reach out to us at: